Privacy Policy


This Privacy Policy describes how collects, uses, share, and discloses the information provided by the User through this Website. By voluntarily providing the Personal Information (“Information”) to, the User gives his consent to to collect, disclose, hold, use your Personal Information submitted in connection with online purchase or transaction. recognizes and values the importance of the Privacy of our Customers as well as the importance of maintaining and keeping the confidentiality of the Personal Information collected while using the Website. This Privacy Policy is applicable to all the Goods, Products, and Services provided by and availed from Us and sets out how We collect, use, and disclose information in relation to the use of this Site.

This Policy together with Terms and Conditions for this Website sets out the way that treat the Personal Information collected from the Users. Users are instructed to go through the Privacy Policy carefully to understand the Policy and practices regarding the Information collected through Our Website. This Policy is not intended to and does not create any contractual or legal rights and liabilities in or on behalf of any party. All capitalized terms in this document shall have the meaning ascribed to them in the Terms and Conditions of this Website. may make changes in the Privacy Policy from time to time and the same will be notified in the Website.


a. Users Privacy is important and necessary steps have been taken to ensure that more information has not been collected from the User than its necessary to provide good services and to protect the account.

b. Information collected may include Personal or Non-Personal Information, classified as mandatory and voluntary.

c. Personal Information is the data collected to identify a single person uniquely. Personal Information including but not limited to First name, Last Name, Address with pin code, Telephone Number, Fax Number, and Email address may be collected at the time of User’s Registration on the Site.

d. Users are required to submit their Information at the time of online purchase through the Website. operates an online payment gateway that is operated by a third party and the information that shared with is shared and transferred to the third party payment gateway operator. The said operator may have access to the online purchase history and details of concerned User against the particular transaction made through this Website.

e. User’s activities and transactions on the Site is recorded and retained in order to support and facilitate User’s participation in the activities, track the preferences, for providing customized Website experience, and to notify updated information. The Information relating to transactions including, but not limited to, the types of good, its specification, quantity, pricing, and delivery information may be collected when the sale or purchase transactions are facilitated through the Site.

f. Buying and Browsing activities of the User in the Site including, but not limited to, IP address of the server from where the Website is accessed, Buyer’s behavioral pattern, as well as browsing pattern is recorded and retained. In addition to this, gather the statistical information about the Site and Site visitors including but not limited to IP address of the server from where the Website is accessed, type of browser, software, operating system of User’s system, hardware attributes, and pages viewed, number of sessions, and unique visitors.

g. uses log file which include IP address, browser type, internet service provider, referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, gather demographic information for aggregate use, and to track User’s movement. Any such information is not linked to personally identifiable information.

h. Registration Information, Account Information, Payment Information, Activities Information, and Browsing Information, and any other Information relating to the business entity is referred to as Business Data and insofar as it constitute any personally identifiable data, such data is referred to as Personal Data. It’s mandatory that the User has to provide the Business as well as Personal Data as specified at the time of collection and if the User failed to provide this mandatory data, the registration is incomplete and cannot provide such Users with the Products or Service until they complete the data.


By providing personal data to, is authorized to collect, retain, and use the personal data for the following purposes:

a. To facilitate for the use of Website;

b. Verifying User’s identity;

c. Verifying User’s eligibility to register as a User for this Site;

d. Processing the registration as User by maintaining, managing, and providing User ID for the Site;

e. Providing Customer support service and addressing and responding to the queries, feedback, claims, complaints, or disputes raised by the User;

f. To facilitate the communication between the User and with regard to Products and Services, to provide notices, surveys, product alerts, communication, and other materials relating to Goods and Services offered on the Sites, to send Information, materials, and Offers from;

g. To fulfill Customer request for information about various services;

h. To perform the statistical data analysis, research, internal reviews, and survey to improve the contents and lay out of the Sites, to improve the Product offerings and Services, and for promotional and marketing purposes;

i. To forward intimation to User for completing and fulfilling the Purchase that are left abruptly and kept incomplete by the User at the time of purchasing;

j. For proper administration of the Website and to improve the services, contents, and advertising on the Website;

k. To protect the integrity of the Website;

l. If the User voluntarily submit any Information which may include personal information and the same may be available on the Site for publication, then its deemed to have given consent to publication of such Information on the Sites and shall not be liable for the disclosure and dissemination of such Personal Information to the Third Parties.

m. Making disclosure as may be required for any of the above purposes in respect of any claims or potentials raised or claimed against;

n. To respond to and provide information to law enforcement agencies in connection with any investigation matters related to public safety as permitted by the Law prevailing in the land.

4. DISCLOSURE OF PERSONAL DATA shall use the Information provided only in accordance with the Policy under which the information was collected unless has an explicit authorization by the User.

a. User agrees that may disclose and transfer Personal Data, within or outside UAE, to the Service Providers engaged for providing better services, including but not limited to data entry, database management, products and services alert, promotion, delivery services, payment gateway services, and membership authentication and verification services. Service Providers are obliged and under a duty of confidentiality towards and are only permitted to use these Personal Information in connection with the purposes mentioned in 4 (a) to 4(n) and not for any of their own purposes including direct marketing.

b. Any Personal Information provided by the User is retained by and will be accessible, disclosed, and transferred within or outside UAE, to our employees, Service Providers, and third parties for or in relation to any of the purpose stated in 4(a) to 4(n). The third parties for this purpose may include but not limited to other affiliated companies within the group which comprise of companies operating mobile and online marketplaces, B2B Commerce, as well as any other services. The third parties further includes, but not limited to our professional advisors, legal advisors, law enforcement agencies, insurers, government and regulatory and any other organization for the purposes specified in 4(n). Statistical information may be provided to third parties without User’s permission and may not provide personally identifying information without permission for any other purposes stated apart from the above.

c. may disclose any information including identity if that disclosure is necessary in connection with any investigation or complaint regarding the use of Website, or to identify, contact, and bring legal action against someone who may be causing damage intentionally or unintentionally including but not limited to property rights and proprietary rights of the Website or its Users. Further to this, may disclose any Information including exchanging of Information which seems to be necessary to comply any applicable law, regulation, legal process or governmental request or with any other companies and organization for fraud protection.

d. Any voluntary Information made is publically available on the Site and accessible to any person accessing this Site. Any such information shared becomes public Information and the User relinquishes any proprietary rights including but not limited to the rights of copyright and confidentiality. Necessary caution has to be exercised by the User before including and submitting such personal or proprietary Information voluntarily.

e. User’s Account Information may be shared with banks or vendors for enabling the smooth transactions and may be used to determine credit-worthiness to banks or credit agencies. Internal procedures and up-to-date technologies are in place to keep Account and Personal Information secure from intruders, but there is no guarantee that such technology or procedures can eliminated all sort of risks like risks of theft, loss, or misuse.

f. Any communication made with either through Website or through any other means is preserved and may also disclose if required to do so by law or if feels that such disclosure is necessary to comply with any legal process or procedures to protect the rights, property, and personal safety of the employees, Users or visitors of this Website, and public, enforce this policy, and to responds to any claims that violates the right of others.


Medisouq employ to ensure the security, integrity, and privacy of the Personal Information of the Users and to protect against unauthorized access, alteration, disclosure, or destruction of the Personal Information and also enabled security methods to maintain data accuracy and to ensure the correct use of the Information that we hold. is not responsible for any breach of security or for any actions by the Users by divulging the protected password or account Information to anyone. Employees or any personal authorized by will not ask for your password or account Information in an unsolicited phone call or unsolicited email. If the computer using by the User is shared it’s advised not to save User’s account log-in Information and make ensure that the account is signed out and the browser is closed after finishing the session. is not responsible for any breach of security of for any actions of any third parties that receive the Personal Information. This Website may be linked with many other Sites and we shall not be responsible for their privacy policies or practices as it is beyond our control.

No data transmission over the internet or any wireless network can be guaranteed to be perfectly protected or secured. As a result, cannot guarantee the security of any Information transmitted and User does so at his own risk. Notwithstanding anything contained in this Policy or elsewhere, shall not be held responsible for any loss, damage, or misuse of Your Personal Information, and if such loss, damage, or misuse is attributable to a Force Majeure as explained in the Terms and Conditions of this Website.


Under this Policy, the User has the right to access the Personal Information provided to and to request for the correction of the Information. If User have any query on this Policy or if wish to access or correct any of Personal Information, send a request in writing to the address and contact details provided in the Terms and Conditions of this Website. In accordance with the applicable law, reserves the right to charge a reasonable fee for the processing of any data access and correction of the information.


A cookie is the data which may collect information indirectly and automatically about User’s activities in the Website from the User’s browser with the help of a web server and eventually stored on User’s computer hard drive. The cookies are used to store specific Information about the User and track visits on the Sites. All the Websites are commonly using the cookies to enhance identification of their Users. This anonymous information is maintained distinctly and is not linked to the Personal Information submitted by the User to User has the complete discretion whether to accept or use the cookies and the settings can be changed in User’s computer. Once the User declines or delete the cookies, this may significantly affect the experience in using the Website and may make part of the Website non functional or inaccessible and make the User to re-enter Information on the Sites more often. Hence recommend to turning on the cookies.

Cookies are generally used to identify the User and enable us:

a. Access registration or account Information so that the User need not re-enter;

b. To gather statistical information about usage by each User;

c. Assist our partners to track User’s visit on the site and to process the purchase Order;

d. For researching and identifying the User’s interest;

e. Track progress and participation in promotion;


User can always choose not to provide the required Information, but if the required Information is mandatory, User will not be able to avail the services, features, and contents of the Website. User can add or update Personal Information on regular basis and will keep a prior copy for its records. may send direct advertisement mails to the Users and the Users have the option for opt-out by clicking at the unsubscribed link attached in the mail. If the User do not want to receive any e-mail, advertisement, promotional messages, or any other communication, they can report to help desk in the e-mail address provided in the Terms and Conditions for this Website.

Toolbars on most browsers will provide how to receive or disable cookies. Cookies allow User to take advantage of some of the features of the Website which may not be function properly if the cookies are disabled. It is therefore highly recommended to leave the cookies function turn on as sometimes it may not able to add items to shopping cart, to proceed check out, or download any content, or to avail any services from which require log-in.


The site and its contents are not intended to those who are under the age of 18 and also not intend to sell any of the Goods, Products, or Services to minors. There is technically no way of distinguishing the age of individuals who access the Site. But once it was identified that the User is under the age of 18, his/her account will be terminated without prior notice. If a minor has provided Personal Information without parental or guardian consent, the parent or guardian can contact our Legal Department at the address stated in the Terms and Conditions for this Website.


Any changes to this Privacy Policy will be communicated by posting the amended Policy on the Website. Once the amended Policy is posted in the Website, it will be effective from the date it is posted. User agrees that any Information that collected and hold about you as described in the various provisions of this Privacy Policy, whether collected during this Policy, prior to this Policy, or after the new Policy will become effective and will be governed by the latest version of the Privacy Policy.


By accessing this Website, User agreed to the Terms and Conditions, especially the terms set out in this Policy. This Policy is always read along with the Terms and Conditions for this Website. at its own sole discretion may change the contents of this Policy and Terms and Conditions from time to time as and when required or on account of the changes in law. User’s rights under this Policy will not reduce without proper notice by posting the same in the Site. By using this Website and its services, the User agrees and acknowledges that the Personal Information collected may be transferred across national boundaries and stored and processed in any country either directly by or through its trusted third party vendors or agents. Any disputes arising under this Policy shall be governed by the laws of UAE.


Feedback and grievance with regard to Privacy Policy may send to to the contacts mentioned in the Terms and Conditions for this Website.