Cart
Cart
Language

Help and Faq

Help and FAQ's

All our products are listed after going through the vendor’s registration process and after verifying Eachproductis registered under the respective authority. Strict action will be taken to the vendors Who listed the unbranded items and unauthorizeditems.

The authorities have issued a Registration document or number, this is what we verify and include in the event if the customer or authorities want to know this will be make available to them for enquiry products.

Congratulation on your purchase with medisouq.com. Please wait for your turn, our customer support will call you to verify your address and order to ship to your address and also provide with the tracking details if applicable.

As our standard practice the shipment will be delivered between 3 to 7 days for the items bought on medisouq.com; However delays might occur for a various reasons but not limited to volumes, miscommunication and delay from our vendor ; please accept our apology for the unseen delays. and contact our support team sales@medisouq.com with order ID for further help.

Due to some unforeseenreasons, the items might not have delivered; we confirm that you will get the full refund of the item of the same medium in case of Card payment and cash delivery invoices will be cancelled.

We are an online promotion website, who merchandize the vendors products and sell their products online, so the vendor makes you available the product in an easy medium with best possible rate.

The service will be same as buying the vendors product through their authorized store or through medisouq.com. All our sellers, Marketplace and Retail have to adhere to the same high standards of service and authenticity of their advertised merchandise. Our customer support team is there to help you with unconditional support. We also welcome your suggestions and feedback through our contact us page..

Don’tworry; Please contact our customer support within 3 days, this will be returned and replace with The correct order without any extra cost.

Simply, if you wish to return an item for any reason or if you've had a change of mind, you could do so for all items bought on our website within Three (3) days of the date of purchase, so long as the item(s), any related accessories and/or tools and components – along with the Original Packaging - is in the original state and condition when purchased and received. Additionally, for any Medisouq purchase(s) you get an even extended Return Policy up to fourteen (14) Days from the date of purchase, so long as the item(s), any related accessories and/or tools and components – along with the Original Packaging - is in the original state and condition when purchased and received.

We offer you comfortable shopping experience, you can cancel the order; if you change your mind; and the payment will be refunded to your account with medisouq.com or to you payment card whichever is advised. The amount may take time to reflect in the account since the bank takes time. You will be deducted with only the shipping fees.

Each vendor has different policies and procedures based on product to products;if the product is purchased from our own vendor stores; the product is applicable for 1 year guarantee from the date of purchase. For market place; it depends on vendors to vendors and medisouq is not responsible for the Vendor’s policies.

We give utmost importance to your data protection as much as ours, as well as all our buyers to ensure that an item bought on mediSouq.com using electronic means such as Credit or Debit cards is genuinely the card of the actual buyer and not related to a lost, stolen or fraudulently-used card. In effect it is an extra layer of verification as part of our secure shopping environment and authentication process and security levels.

Your complete satisfaction is our primary goal, and you can still re-open the complaint or contact the Customer Service Team through the Contact Us page.