Medisouq.com

Cash on Delivery

INTRODUCTION

In order to make this Online shopping experience more rewarding, Medisouq.com is providing the service of “Cash on Delivery"(“COD”) to the Buyers which help them to escape from the ambiguity of using the credit card and debit card at the time of online purchasing. This is an alternative method offered in addition to existing payment options as mentioned in the Terms and Conditions of this Website. The Buyer will pay the Order amount to our courier partners at the time of actual delivery, rather than paying in advance. The advantage of this Cash on Delivery is that no online money transfer is required and the purchasing is made more comfortable to the Buyers.

All capitalized terms in this document shall have the meaning ascribed to them in the Terms and Conditions of this Website. Medisouq.com may make changes in the Policies for Cash on Delivery from time to time as and when needed and the same will be notified in the Website

PROCEDURE FOR PLACING THE ORDER AND ITS CONDITIONS

Placing an order using Cash on Delivery payment option is simple as follows:.

  • Buyer has to identify and select the products from the enlisted items available with Cash on Delivery option.
  • Add the same to shopping cart..
  • Enter their address during the time of Checkout.
  • Proceed next to the payment page and select the payment option as Cash on Delivery.
  • After placing the Order, our Service Executive will contact the Buyer within 24 hours for confirming the Order.
  • Subsequently Order number is generated and the same will be forwarded to the mail ID of the Buyer confirming the Order and the tentative delivery date.
  • Alternatively, the Buyer can also contact our Customer service in the contact number provided in the Terms and Conditions of this Website for confirming the order.
  • The shipping process will start only after getting the confirmation from the Buyer.
  • Estimated time of delivery is Seven days

CONDITIONS FOR DELIVERY

a.   Buyers can avail Cash on Delivery facility for those items that are available for purchase with COD payment option

b.   Cash on Delivery is available on all products provided that the minimum purchase or Order amount must be AED 100 or equivalent and the maximum purchase or Order amount must not be more than AED 5000 or equivalent.

c.   Buyer will have to pay the Order amount to our courier partner at the time of delivery.

d.   Only cash payment is accepted and any other payment methods including bank cheques, Demand Drafts or credit cards will not be accepted and the consignment will not be handed over to the Buyer.

e.   Cash on Delivery service is available only in UAE and in GCC countries.

f.   In additions to the shipping charges, Buyers shall be required to pay convenience charge of AED 10 for the delivery in UAE and AED 55 for the delivery in GCC countries.

g.   Free courier shall be available for the consignment above AED 2000 in UAE

h.   The Buyer has to pay the tax, duties, and any other import duties according to the law prevailing in the country of delivery

i.   According to the destinations, delivery times of the Order to an International address may vary. Efforts shall be made to deliver the Order within the estimated timescales. Inevitable delay may occur due to unforeseen factors or events outside the control like material shortages, travel or transportation disruption, and import delays or higher than anticipated demand. Medisouq.com shall not be liable for any delay or failure to deliver the Order within the estimated timescales. User will be responsible to ensure that insurance coverage, regulatory requirements are met by the carrier in accordance with law and regulation of the residing country and make insurance of International shipment if the carrier does not provide automatic coverage

j.   User or Customer shall comply with the laws of the country in which they reside with regard to the prohibition of sale or purchase of certain Goods or Services, restricted entry of certain Products, and direct collection of certain Goods from the customs. Customs duty has to be borne by the User or Customer upon delivery

k.   The courier company will contact the Buyer so as to confirm the delivery date and time. The Buyer should ensure being available at the time of delivery along with the transaction amount in cash.

l.   There might be a change of delay in delivery of the COD orders since the courier will need to coordinate with the Buyer to deliver the item in the convenient time of the Buyer. If there is any change in delivery time, it will be informed to the Buyer by the Courier service.

m.   The Buyer cannot open the courier package before handing over the payment to the courier agent.

n.   If the Buyer fails to accept or take delivery, the return courier charges have to be paid by the Buyer.

o.   If the Buyer rejected the consignment without any valid reason or failed to make the full payment, the Buyer account will be disabled for the privilege of Cash on Delivery and further transactions can be done only through the online payment.

p.   Due to Force majeure there might be delay in delivery as mentioned in the Terms and Conditions..

q.   Cash on Delivery is available only for the items with specification of C

FEEDBACK AND GRIEVANCE

Feedback and grievance with regard to Cash on Delivery Policy may send to Medisouq.com, to the contacts mentioned in the Terms and Conditions for this Website.